Terms of Service

1. Acceptance of Terms

By accessing and using FinderLab's lead generation platform, you accept and agree to be bound by the terms and provision of this agreement. These terms govern your use of our B2B contact database and email outreach services.

2. Service Description

FinderLab provides access to a database of business contact information including email addresses, phone numbers, and company details. Our service is designed for legitimate business outreach and lead generation purposes only.

3. Acceptable Use

You agree to use our contact data only for legitimate business purposes, including:

• B2B sales outreach and lead generation
• Business development and partnership opportunities
• Professional networking and relationship building
• Market research and analysis

You may not use our data for spam, harassment, or any illegal activities. All outreach must comply with applicable anti-spam laws including CAN-SPAM, GDPR, and other privacy regulations.

4. Data Accuracy and Disclaimer

While we strive to maintain accurate and up-to-date contact information, we cannot guarantee the accuracy, completeness, or timeliness of our data. Contact information may change without notice, and some contacts may have opted out of receiving communications.

We make no warranties, expressed or implied, regarding the accuracy, reliability, or suitability of our contact data for any particular purpose. Users are responsible for verifying contact information before use.

5. Credit System and Payments

Our service operates on a credit-based system. Credits purchased through our platform are valid for 2 years from the date of purchase. All payments are processed securely through Stripe, our payment processing partner.

Once a payment is successfully processed, credits will be immediately added to your account. We do not offer refunds for purchased credits. The price and availability of credit packages may change without prior notice.

Free credits may be provided as part of promotional offers or monthly allocations. These credits are subject to different terms and expiration periods, which will be clearly communicated at the time they are issued.

6. Data Privacy and Compliance

We are committed to protecting privacy and maintaining compliance with data protection regulations. Our contact data is collected from legitimate business sources and public information. We provide opt-out mechanisms and respect all privacy requests.

Users are responsible for ensuring their use of our data complies with applicable privacy laws, including GDPR, CCPA, and other regional regulations. You must respect opt-out requests and honor unsubscribe requests.

7. Usage Limits and Fair Use

Usage limits are determined by your subscription plan. We reserve the right to monitor usage patterns and may suspend or terminate accounts that exceed reasonable usage limits or engage in abusive behavior.

Fair use policies apply to prevent system abuse and ensure quality service for all users. Excessive API calls, automated scraping, or other activities that may impact system performance are prohibited.

8. Limitations of Liability

In no event shall FinderLab or our suppliers be liable for any damages (including, without limitation, damages for loss of data, profits, or business opportunities) arising out of the use or inability to use our contact data or platform services. Our total liability shall not exceed the amount paid for the service.

9. Termination

We may terminate or suspend your access to our services at any time for violations of these terms, non-payment, or other reasons at our discretion. Upon termination, your access to the platform will cease, but you may retain any previously exported data in accordance with our data retention policies.